Verve builds, manages and maintains customer advisory panels and online brand communities, putting the voice of the customer at the heart of your business. In addition, we provide the research consultancy services to help you to understand that voice and the technology to enable this to happen.

Web 2.0 and social media have revolutionised the way customers interact with companies and brands. Customer advisory panels and online brand communities provide a platform for a genuine dialogue with consumers, putting the voice of the customer at the heart of the business and on the desktops of decision-makers.

At Verve, we recognise that the process of building, managing and maintaining a full online brand community can seem daunting. You may be in the position where you have conducted surveys using a customer list and want to formalise this into an ongoing survey panel. You may be already running a customer advisory panel and looking to transform it into a full online brand community.

Whatever your starting point, Verve can guide you through this process, bringing specialist experience, thought leadership, and technology to professionalise and drive your customer dialogue forwards.